Troubleshootingbeginneradmin, member
Booking Not Confirmed
Your booking shows as Pending or was silently rejected. Here's how to diagnose and fix it.
4 min read13,500 viewsUpdated 2026-02-18
NovaGuide Assistant
We start with Understanding booking statuses, move on to Stuck on Pending Approval, cover Booking conflict, and wrap up with Confirmation email not received.
Understanding booking statuses
| Status | Meaning | What to do |
|---|---|---|
| Confirmed | Booking accepted, calendar invite sent | Nothing — you're good |
| Pending Approval | Waiting for manager to approve | Follow up with the approver |
| Conflict | Another booking exists for that slot | Choose a different time or space |
| Rejected | Approver declined the request | Check rejection reason in the booking details |
| Cancelled | Booking was cancelled | Check if a cancellation notification was sent |
Booking status is visible in Dashboard → Bookings and in the calendar invite description.
Stuck on Pending Approval
If your booking has been pending for longer than expected:
- Check the approver list: Space Settings → Booking Rules → Approvers
- Verify the approver has a valid email and hasn't left the organization
- Ask the approver to check their spam folder for the approval email
- If an approval timeout is configured, the booking auto-approves when it expires
As an Admin, you can manually approve any booking from Dashboard → Bookings → [Booking] → Approve.
Booking conflict
A conflict means another booking already occupies that time slot. This can happen when:
- Calendar sync lag — an Outlook/Google event was created and hasn't synced yet (up to 60 seconds)
- Concurrent submissions — two people booked simultaneously
- Maintenance block — an Admin blocked the space for maintenance
To resolve: refresh the booking calendar and choose a different slot. If you believe the conflict is an error, contact your workspace Admin to investigate.
Recurring booking conflicts are the most common source of phantom slots. Review recurring series in Bookings → Recurring to find overlaps.
Confirmation email not received
If your booking shows Confirmed in the dashboard but no email arrived:
- Check your spam/junk folder for emails from [email protected]
- Verify your email address in Profile → Settings → Email
- Check Settings → Notifications to ensure booking confirmations are enabled
- Ask your IT team if links.io is allowlisted in your email security gateway
Allowlist domain: @links.io
SPF record: include:spf.links.io
Add [email protected] to your contacts to prevent future deliverability issues.
bookingpendingconfirmationerror
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