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Roles & Permissions

Configure fine-grained access control — who can book, manage, approve, and administer.

4 min read6,900 viewsUpdated 2026-02-08
NovaGuide Assistant

In this article you'll learn about Built-in roles, then explore Custom roles (Enterprise), and finally review Space-level access control.

Built-in roles

PermissionViewerMemberManagerAdmin
View spaces & map✅✅✅✅
Book spaces❌✅✅✅
Cancel others' bookings❌❌✅✅
Create & edit spaces❌❌✅✅
View analytics❌❌✅✅
Manage devices❌❌❌✅
Manage team & roles❌❌❌✅
Access billing❌❌❌✅
Configure addons❌❌❌✅

Custom roles (Enterprise)

Enterprise workspaces can create roles with any combination of permissions:

  1. Go to Settings → Roles → + New Role
  2. Name the role (e.g. "Facilities Team")
  3. Toggle individual permissions on/off
  4. Assign the role to team members

Example custom role — Reception Staff:

  • ✅ Book any space
  • ✅ Register and check in visitors
  • ✅ Cancel any booking
  • ❌ Manage spaces or devices
  • ❌ Access analytics
Custom roles are available on the Business and Enterprise plans.

Space-level access control

Restrict individual spaces to specific teams or roles:

  1. Open the space settings: Spaces → [Space] → Access
  2. Under "Who can book this space?" switch from "All Members" to "Specific Groups"
  3. Add teams or individual users

Use cases:

  • Executive boardroom — restricted to Senior Leadership
  • Server room — IT team only
  • Recording studio — Marketing team only
Combine space-level access with approval workflows for sensitive or high-demand spaces.
rolespermissionsaccess control

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