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Upgrading or Downgrading Your Plan

How to change your subscription plan, what happens to your data, and downgrade restrictions.

3 min read6,700 viewsUpdated 2026-02-10
NovaGuide Assistant

In this article you'll learn about Upgrading your plan, then explore Downgrading your plan, and finally review Cancelling your subscription.

Upgrading your plan

Upgrades take effect immediately:

  1. Go to Settings → Billing → Plan
  2. Click Upgrade
  3. Choose the new plan
  4. Confirm — you're charged prorated immediately

All new features are available instantly after upgrading. No re-login or setup required.

Downgrading your plan

Downgrades take effect at the end of the current billing cycle:

  1. Go to Settings → Billing → Plan
  2. Click Change Plan → Select lower tier
  3. Confirm — your plan changes at cycle end

Before downgrading, check limits:

  • If you have more active spaces than your new plan's included quota, extras are billed at $6/mo each; no spaces are frozen
  • Team members above the new limit lose booking access (they become Viewers) at cycle end
Addons not available on the lower plan are automatically disabled at cycle end. Data is retained but the addon stops functioning.

Cancelling your subscription

To cancel: Settings → Billing → Plan → Cancel Subscription.

After cancellation:

  • Your workspace remains fully functional until the end of the paid period
  • All data is retained for 90 days in a read-only archive
  • Within 90 days, you can reactivate your subscription and restore everything
  • After 90 days, data is permanently deleted
Export all your data before cancelling: Settings → Workspace → Export Data (CSV/JSON).
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